Contact Us

Church on the Move
PO Box 770
Tulsa, OK 74101

(918) 234-5656*
mymove@churchonthemove.com

*When calling, please ask for Partner Services Account Management.

Giving FAQ

Will I receive a giving statement for tax purposes? Yes, an end-of-the-year giving statement will be provided to you. These statements are issued in January for the previous tax year. Contributions made to COTM are tax deductible within the year they are made. All online donations are deductible according to the date the donation was received. All mail-in donations must be postmarked by December 31 to count for that year.

What if I have a business? How do I set up contributions? All giving made by a business will be applied to a business account. All giving made by an individual will be applied to an individual account. If you are a business owner, you are welcome to set up a separate online account specifically for your business use. End-of-the-year giving statements will be provided, regardless of whether you are giving as an individual or through your business account.

Does COTM accept bill pay? Yes, we accept bill pay for CheckFree and MARS; however, you will need to contact your financial institution to see if they offer these bill-pay options. Automatic withdrawal using bill pay must be set up by the financial institution or bill-pay entity.

What are the web requirements in order to give online? Our website supports the latest versions of Mozilla Firefox, Safari, Internet Explorer, and Chrome. In addition to having the latest browser version, you will need to have JavaScript enabled. JavaScript is different from Java. JavaScript is a scripting language for the web and is used for functionality and form validation. If you are having trouble using the online forms, be sure to select "Enable JavaScript." This can be found under "Tools" for Mozilla Firefox, "Preferences" for Safari, or "Options" for IE or Chrome.

How do I give via text message? Text GIVE and the amount of your gift to 23101. Simply register the first time around, and your mobile phone number will be linked to your credit/debit card for quick, simple, and secure text giving. Example: "GIVE $50". Message and data rates may apply. Your giving is not applied to your phone bill. Text HELP for help or STOP to cancel.

How do I update my Smart Giving Account? To update or change your credit card information or billing address, text "UPDATE GIVING" to disable your phone. You will be prompted to re-register the next time you give via text message.

How secure is COTM's online giving? All online transactions are handled on a secure site and processed in compliance with today's industry standards for data security. We undergo stringent security certification on a quarterly basis and process all transactions via a leading payment gateway provider. Your privacy and security is of great importance to us, which is why we take every precaution to make sure your data is secure. For more information, please visit our Privacy Policy page.

How do I give to a specific designation, such as support of Israel? Every month, a portion of your tithe and offering goes to the support of our missionary partners. For support of Israel, we ask that you give to the general offering designation. We have increased our monthly missionary support to Israel, and we appreciate your partnership. From time to time, we will also post specific designations for special offerings.

I set up a recurring giving schedule a while ago, but I'm not seeing it. How do I edit that schedule? If you created a recurring giving schedule prior to 8/22/11, it will not be represented on your MyMove account. In order to take advantage of the new giving schedule features, simply contact us at mymove@churchonthemove.com to cancel your current recurring giving. Once it is cancelled, you can then create a new giving schedule with our new features. Unless we hear from you, we will continue with your previous recurring giving schedule.

I forgot my password. How do I get a new one? If you've forgotten your password, you can simply have it reset. An e-mail will be sent to you with a temporary password. After you've logged in, you can change your password on the Edit Profile page.

How do I change my personal info? Whether you recently moved or just need to update a phone number or e-mail address, you can easily keep your account current for ongoing use. Account information is centralized on the Edit Profile page for your convenience.

Do I have to have a primary payment method? No, this is not required unless you are setting up a recurring giving schedule; however, creating a payment method is recommended for the ease of signing up for COTM events and giving via our online and mobile options.

How do I update my credit card or echeck information? For any payment updates, you can easily make changes as needed on the Payment Methods page by selecting the "Edit" option for an existing payment method. You may delete a payment method at any time.

How do I cancel a recurring giving schedule? Simply delete a saved schedule on the Giving Schedule page in order to cancel it. Please allow 1-2 business days for processing.

Why was my transaction declined? Transactions may be declined for a number of reasons. When giving a one-time donation, you will receive an error message if your credit card or billing information did not clear our payment gateway. For recurring giving, we will notify you via e-mail if an issue has arisen with your transaction. Common reasons for a declined transaction include insufficient funds, expired credit card, or invalid billing address. Financial institutions also regularly impose limits as to how many charges or how much may be charged daily.

Why does the declined transaction show on my statement? Declined transactions may appear with the pending charges on your bank or card statement due to the transaction attempt. For more information about a pending charge on your statement, we recommend that you contact your financial institution. Typically, these pending charges may take 1-2 business days to drop off from your account.